Refund & Cancellation Policy

This policy explains how billing, cancellations, and refunds work for Opservo, operated by Softuvo Solutions Private Limited. All amounts are in INR (₹) and processed through PayU.

Free plan

Our Free plan is free forever within its limits — no payment, nothing to cancel.

Subscriptions

• Paid plans are billed in advance for the stated billing period (e.g. monthly) and renew automatically until cancelled.
• You can cancel anytime from your account. Cancellation stops the next renewal; your plan stays active until the end of the current paid period, after which the account reverts to Free.

Refunds

• If you were charged in error or experienced a billing fault, contact us within 7 days of the charge and we will investigate and refund where appropriate.
• Subscription fees for a billing period already in use are generally non-refundable, since the Service was available to you during that period.
• Approved refunds are returned to the original payment method via PayU, typically within 5–10 business days.

AI credits & top-ups

• Monthly included AI credits do not roll over and are not refundable.
• Purchased credit top-ups are non-refundable once any part has been consumed. Unused, wholly-unconsumed top-ups may be refunded within 7 days of purchase at our discretion.

Failed or duplicate payments

If PayU reports a duplicate or failed-but-charged transaction, we will reconcile it and refund any duplicate charge. Contact us with your transaction reference.

How to request

Email hello@getopservo.com from your account email with your workspace name and (for payment issues) the PayU transaction ID. We aim to respond within 2 business days.

Opservo is operated by Softuvo Solutions Private Limited, D-199, Industrial Area, Phase 8B, Mohali, SAS Nagar, Punjab 160071, India · GSTIN 03AAXCS7412C1ZD. Questions? Email hello@getopservo.com.