What does an agency need that a single company does not?
- •Client isolation: one client’s team must never see another client’s servers, alerts or costs
- •White-label: status pages, reports and emails under the agency’s brand, or the client’s
- •Per-server pricing: agencies add and remove servers monthly; per-user pricing punishes a large team that rarely logs in
- •A fleet view ranked by attention, because 40 servers across 30 clients cannot be checked one by one
- •Proof of work: a weekly plain-English health report per client that justifies the retainer
- •Fixes that a generalist can approve, so a junior can resolve "the site is slow" with an audited click
Why do most monitoring tools fit agencies badly?
Enterprise tools such as Datadog and New Relic assume one organization with an SRE team and bill per host plus per feature or per gigabyte, which makes a client’s verbose logs your problem. Uptime-only tools such as UptimeRobot are cheap but only say "down", so every incident still ends in an SSH session. Self-hosted stacks put the agency in the business of running monitoring infrastructure for 30 clients.
How does Opservo handle multiple clients?
Each client gets a workspace: its own servers, users, roles, alert channels, status page and audit log. The agency sees every workspace from one account and switches between them; the client sees only theirs. Agency plan adds white-label branding and SSO. Pricing is per server across all workspaces, with 250 pooled AI credits per server for chat, diagnosis and fixes.
Because Opservo is built by an agency that runs 40+ production servers for a 30-company portfolio, the multi-client workflow is the reason the product exists, not a feature added later.
What should the client-facing deliverable be?
A public status page per client with real uptime and SLA figures, and a scheduled AI fleet report in plain English: what was healthy, what was fixed, what is forecast. Both come out of the box and are white-labelled on the Agency plan. Compliance evidence (SOC 2, PCI-DSS, HIPAA control mapping from the same server facts) is available for clients who ask.
Last updated 2026-09-23.